Your progress matters, and a technical issue shouldn’t stand in the way of it.
If you’re experiencing a problem while using the GATEWAY platform, please let us know so we can help resolve it.
You can contact us if you’re experiencing issues such as: training@gateway.cchub.africa
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Your course progression percentage not updating correctly
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A lesson, activity, or course section not opening
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Difficulty accessing your course
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A completed activity not being recorded
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Issues with assessments or other learning activities
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Login or access problems
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Any other technical issue affecting your learning progress
📩 Need help?
Email us at: training@gateway.cchub.africa
When contacting us, please include your full name, registered email address, course name, and a brief description of the issue. If possible, include a screenshot and/or screen recording of what you’re seeing; it will help us troubleshoot faster. We respond in 48-72 office hours.
Don’t let a technical issue pause your progress. Reach out, and let’s get you moving again.